Important
I am not a lawyer nor am I a therapist. I will serve as your strategy partner and confidant.
Fees
Session fees are paid in advance and sessions are sold in single sessions (60 mins) or in bundles.
Once a session (or bundle) has been purchased, it is not refundable.
Confidentiality & Safety
Consultation sessions are done virtually, I highly prefer phone where we can both walk & talk - however, I will do Zoom (or similar) if it is preferred or needed. I will meet in person where possible. I am flexible.
Clients who have concerns about confidentiality may want to book with an alias or via a trusted friend or family member.
Schedule Changes
I require a minimum of 24-hour notice to cancel or reschedule a call.
If you are not available within 15 minutes of your scheduled session time, the session will be forfeited and you will be charged for the missed session. Each client will receive one (1) missed or late-reschedule grace fee as goodwill per quarter.
Session Preparation
New Clients: Intake paperwork is required via email to explore a strategy session. Subsequent sessions require an updated (and shorter form). Any paperwork submitted on subsequent sessions (for ongoing clients) inside the 24 hour window will be reviewed 'in session', thus reducing the efficacy of our time together.
Existing Clients: Complete your session prep form at least 24-hours prior to our session.
Termination of Services
Coaching services can be terminated by either party at any time and for any reason. Upon receipt of an email notification cancelling services, the coaching relationship will be discontinued effective immediately.
Cancellation notices should be sent to the email address: documents-admin@horizoneastconsulting.com